IT support

3 Ways Outsourcing IT Can Help You Plan & Expand

In Tech Blog by Michael Kierman

As your business continues to grow, the hiring process can cause you headaches and cost you time.  At some point in your company’s timeline – whether in the past or future – the decision had to be made.  To outsource or not to hire IT support internally? It is that exact point, or that exact question where a big decision must be made.  Whether your employees get too busy to handle their own technical problems, or are just not skilled enough to fix them, you must bring in some expertise.

Well there are upsides to both, as discussed in this this third-party technology breakdown, here at AVATAR we offer IT support at a fraction of the cost of a full-time employee.  This is to say that for a portion of the expense, you gain access to a team of over thirty professional technicians – which proves to be more beneficial than any single employee. Below you will find some examples of the convenience and advantages that third-party technology solutions can provide.

  • MOVING

Has your expansion brought you to a point where you envision needing a larger office space?  Planning for such an endeavor can take months, especially if your technical team is lacking in size.  The better option here is find out if your external technology company has the capability to help you out.  Best practice usually includes an IT moving checklist with the following action items.

They can help you to plan your move by preemptively heading to the new destination.  What needs to be accomplished here is a clear map explaining wire and network requirements.  On top of this they have the know-how to label your equipment as up to date, or outdated.  Evaluating your equipment is a valuable exercise because the easiest time to replace equipment is during this transition.  IT providers should also consider your communication and telecommunications while they prepare your onsite checklist.

The most important thing they can provide is data protection.  As most IT companies know, it is most crucial to prepare for disaster, and backup solutions can be the key.  Best practice is to backup all servers, and store them in a place not affected by the moving process.  By testing all the above items, and with a final check upon moving in – your mind should be at ease.

  • TRAINING

If your employees don’t tend to stay up to date on current technology trends then this might pertain to your company.  Awareness is the key, and often time workers get too caught up in the day to day tasks and do not have the opportunity to learn new skills.  AVATAR Computing in Worcester, MA, hosts seminars for their clients to keep them up to date.  Any time a client downloads a new software and needs help, your IT support is the go-to for explanations, best practices, tips & tricks.

Has your company ever been breached? Did you know that there are so many easy ways to avoid these hacks, that are commonly unused or unknown?  Here is where your technology provider comes into play.  Aside from the obvious anti-virus downloads and system updates, it is relieving to know someone has your back.  Technology firms have the ability to remotely keep track of your employees, making sure they are conscious of their decision making.  Even more important than best practice to avoid breaches, is the course of action once a breach happens.  This article showcases some recent examples and best practices during infringement, but having an IT team already in place will save you hours – even days – of costly downtime.

  • POLICY / COMPLIANCE

As your company grows, so does your IT support concerns.  It is their duty to seek and follow the appropriate regulations while simultaneously still checking for security concerns.  Requirements and standards, whether state or federal, can hinder a business’s performance if not properly dealt with.  A third-party IT team will set the framework for reducing risk while increasing performance and efficiency.

Compliance regulations are constantly changing, and unless you have staff dedicated to keeping up with the updates, your agency will surely fall behind.  From project management solutions, to encrypted storage and data driven decision making, there are plenty of tools to help keep things running as usual.  PCI DSS, annual reports, franchise taxes, password protection, security updates, virtual access, virus protection, emergency access and media removal are just a few of the compliance requirements every business must follow.  All this with the risk of random audit and review leads to the fact that it’s better to be prepared, as the penalties of non-compliance range from money to suspension and typically ruin reputation.

Michael Kierman

Worcester, MA